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Customer Service Representative

Company: Geneva Woods, Inc.
Location: Greenacres
Posted on: January 12, 2022

Job Description:

MyMedSupplies, formerly Geneva Woods Health Supplies, is looking for a Customer Service Representative to join our extraordinary team at our office located in Spokane Valley, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience.RESPONSIBILITIES:Provide outstanding customer service to patients and clients (walk-ins and over-the-phone).Complete intake processes for new patients, including verification of existing account data.Ensure receipt of required medical documentation (i.e. prior authorizations, certificates of medical necessity, etc.) for order processing.Maintain professional relationships with referral sources and physicians.Maintain patient confidentiality.Create patient records and maintain appropriate documentation.QUALIFICATIONS:High school diploma or GED equivalent, required2 years experience in medical customer services or billing environmentFamiliarity with medical equipment preferredAbility to work effectively as a team playerExcellent telephone and interpersonal communication skills essentialHME product knowledge, preferredDocumentation insurance knowledge, preferredBENEFITS:Geneva Woods Health Supplies offers medical/dental/vision insurance, 401(k) with employer match, paid holidays, and paid time off. Starting pay is $15.00 - $17.00 per hour, based on experience. Come join MyMedSupplies at this exciting time as we move forward in our growth!

Keywords: Geneva Woods, Inc., Spokane , Customer Service Representative, Sales , Greenacres, Washington

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