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WAGSTAFF INC: Customer Service Representative

Company: WAGSTAFF INC
Location: Spokane
Posted on: January 16, 2022

Job Description:

Description:Are you ready to join a world class team? Wagstaff, Inc. is the place you want to come and build your career! We are a family owned, progressive, international manufacturing company and the world leader of aluminum casting technology. We believe that our employees are our greatest resource, and support them with exceptional benefits, competitive wages, 401K match, and exciting growth opportunities. We offer a comprehensive wellness program, which includes a 1200 square foot onsite gym! Come and join Wagstaff to become part of our team and family.Want to learn more about Wagstaff? Join us for a virtual tour! https://www.Careerexplorenw.Org/fieldtrip?tour=WagstaffPay: $57,000+ per year, depending on experienceJob SummaryWork with Area Sales Managers to sell products and services and generate proposals. Additional duties include answering customers questions regarding product, service, discontinued products product enhancements.Primary Job ResponsibilitiesGenerate sales proposals, including gathering of information from Area Managers, customers and/or Applications Engineering to provide pricing and lead timesUpon receipt, process orders and manage them through our internal processes including but not limited to contract review, project management, order tracking, sales order plans, kick-off meetings input formsProvide customers with information and respond to inquiries regarding product, service, equipment operation and maintenance, changes in discontinued product or product enhancementsInvestigate and rectify errors in supply or service in accordance with Customer Feedback (CF) system; complaints of service or product failure to appropriate department for investigation and continue to manage CFs throughVisit customer sites to become acquainted with customer and customer processesParticipate in industry trade shows and Wagstaff user conferencesCoordinate customer visits to WagstaffEnsure interactions with the customer are of the highest quality and valueAbide by company policiesMaintain confidentialityPeriodic domestic and international travel required depending upon customer and company business needsIn order to achieve business objectives, work weeks in excess of 40 hours may be requiredOther duties as assignedWorking EnvironmentWhile performing the duties of this job on Wagstaff premises, work is performed primarily in an adequately lit, well ventilated, climate controlled general office environment. Close computer work is regularly required. The work usually involves minimal physical exertion. The noise level in the general office environment is usually moderate.This job may require occasional or more frequent interaction with employees on the manufacturing shop floor. While on the shop floor, the employee may be exposed to fumes, airborne particles, toxic or caustic chemicals, risks of moving equipment and parts, and other risks associated with a manufacturing environment. Because of this environment and associated risks, coordination with shop floor managers/employees may be necessary before entering the shop floor, and use of job appropriate personal protective equipment and clothing is required on the shop floor. The noise level on the shop floor is often loud.This job may also require occasional or more frequent travel to and work at customer sites. While at customer sites, the employee may be exposed to fumes, airborne particles, toxic or caustic chemicals, risks of moving equipment and parts, and other risks associated with a construction and/or manufacturing environment. Because of this environment and associated risks, coordination with customer managers/employees may be necessary before entering the customer site, and use of job appropriate personal protective equipment and clothing is required at customer sites. The noise level at customer sites is often loud.. Requirements:Bachelor of Arts degree in Business Administration, Engineering Technology, or, plus two (2) years experience in customer service or industrial sales; OR a minimum of five (5) years experience in customer service or industrial sales, OR combination of education and experienceOrder management experienceProficient in the use of applicable business software Detail-oriented, accurate, and thoroughForeign language skills (Chinese, Russian, German) preferredWagstaff, Inc. is an Equal Opportunity/Affirmative Action employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Keywords: WAGSTAFF INC, Spokane , WAGSTAFF INC: Customer Service Representative, Sales , Spokane, Washington

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