Parts Sales Representative

Company: Pearson Packaging Systems
Location: Spokane
Posted on: January 16, 2022

Job Description:

Grow alongside Pearson, as we disrupt the packaging industry with innovative ways of solving our customers automation production needs. Challenge the status quo, apply new ways of thinking and help us dominate the secondary packaging automation market. With our portfolio of case erectors, robotic top-loaders, sealers and robotic palletizers, Pearson Packaging Systems helps a diverse set of high-volume manufacturers and distributors in the food, beverage, personal care, chemical and online commerce industries overcome labor cost and supply, safety, quality and throughput challenges. Since our inception, more than 65 years ago we have deployed over 21,000 machines.To be able to deliver on our promise to our customers, maintain our values of integrity, service and continuous improvement, and sustain growth rates well above industry expectations, we look for people who care care to make a difference and go the extra mile to exceed customer expectations, both internally and externally.Your role with us:As a Parts Sales Representative for Pearson Packaging Systems, you will be responsible for processing parts quotes and orders, responding to order status requests, and following up on unprocessed orders as needed with customers to ensure complete customer satisfaction. You will work collaboratively with team members on incoming requests coming from a multitude of channels such as working with the Shipping and Inventory department to provide timely order and shipment information, assisting our Accounting department with customer accounts by providing customer contact information and contacting customers on delinquent accounts, and helping to prepare and process recommended (RSP) lists for new machinery. This role will require a reliance on experience and sound judgement to plan and accomplish goals. Does this sound like you?
You are a strong communicator.You can clearly and concisely communicate with internal and external customers, both verbally and in writing. You have dynamic phone etiquette, superior customer service skills, and have a tactful, professional, and positive approach. You are organized and detail oriented.You are the most organized person you know, and consistently deliver accurate work. You can navigate through change. You see change as an opportunity to improve rather than an obstacle to overcome. You can quickly adapt to customer and internal requests, and prioritize tasks as needed and thrive in a fast-paced environment. How you will contribute to our growth:

• By working closely with our customers and fellow team members to provide top-notch customer service.
  
  • By processing parts quotes and orders with a high degree of accuracy to ensure customer satisfaction. What you will need to succeed:
    
    • Associates degree or equivalent
      
      • 5+ years of experience in Customer Service, call center, or a related field of work
        
        • Proficiency in the Microsoft Office suite and strong computer skills
          
          • Experience with ERP and CRM systems, Epicor preferred
            What we will offer you:
            • Competitive industry compensation
              
              • Our top-tier Health and Wellness Plan offers ease of mind and ensures that you and your family are well taken care of.
                
                • Time and time again, we have been recognized amongst the most progressive workplaces in our industry.
                  Ready to join us?by Jobble

Keywords: Pearson Packaging Systems, Spokane , Parts Sales Representative, Sales , Spokane, Washington