Membership Services Representative

Company: YMCA of The Inland Northwest
Location: Spokane
Posted on: May 15, 2022

Job Description:

Job DescriptionPOSITION SUMMARY:Ensures exceptional customer service levels in accordance with the values, mission and policies of the YMCA of the Inland Northwest. The MSR will ensure participant/member satisfaction and retention through outstanding customer service. He/she will thrive to create an atmosphere that is friendly, courteous, accurate and highly efficient. The MSR is the initial and primary link between the public and the YMCA.ESSENTIAL FUNCTIONS:1. Maintain a friendly, professional demeanor in person and on the phone while handling a variety of tasks.2. Identify and prioritize customer service issues accordingly.3. Build and maintain effective and positive relationships with the members, participants and other staff.4. Learn about all YMCA programs, facilities and services and become proficient in all of them.5. Enforce YMCA membership policies with sensitivity and tact.6. Work with emergency/crisis situations calmly and professionally.7. Greet all YMCA members and guests with eye contact and a smile.8. Process and complete new YMCA member enrollment.9. Update YMCA membership when needed.10. Register participants in YMCA programs.11. Accept and process cash transactions for all YMCA programs, services and sales.12. Maintain a till drawer, collect money, make change and reconcile till drawer at the end of each shift with a high degree of accuracy.13. Answer questions over the phone and walk-in inquiries about the YMCA, its facilities and programs/services.14. Provide comprehensive tours of the YMCA facility upon request.15. Identify potential campaigners and donors.16. May be asked to take on additional tasks and duties as needed.QUALIFICATIONS:1. Certifications: Obtain CPR, AED and Basic First Aid within 90 days of being hired.2. Be familiar with basic computer operations, have a basic understanding of communication skills and be able to communicate clearly.3. High School Diploma or GED required.4. One to two years of experience working with the public, as well as, cash handling experience.5. Must have attention to detail and mathematical skills.

Keywords: YMCA of The Inland Northwest, Spokane , Membership Services Representative, Sales , Spokane, Washington