Membership Services Representative
Company: YMCA of The Inland Northwest
Location: Spokane
Posted on: May 15, 2022
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Job Description:
Job DescriptionPOSITION SUMMARY:Ensures exceptional customer
service levels in accordance with the values, mission and policies
of the YMCA of the Inland Northwest. The MSR will ensure
participant/member satisfaction and retention through outstanding
customer service. He/she will thrive to create an atmosphere that
is friendly, courteous, accurate and highly efficient. The MSR is
the initial and primary link between the public and the
YMCA.ESSENTIAL FUNCTIONS:1. Maintain a friendly, professional
demeanor in person and on the phone while handling a variety of
tasks.2. Identify and prioritize customer service issues
accordingly.3. Build and maintain effective and positive
relationships with the members, participants and other staff.4.
Learn about all YMCA programs, facilities and services and become
proficient in all of them.5. Enforce YMCA membership policies with
sensitivity and tact.6. Work with emergency/crisis situations
calmly and professionally.7. Greet all YMCA members and guests with
eye contact and a smile.8. Process and complete new YMCA member
enrollment.9. Update YMCA membership when needed.10. Register
participants in YMCA programs.11. Accept and process cash
transactions for all YMCA programs, services and sales.12. Maintain
a till drawer, collect money, make change and reconcile till drawer
at the end of each shift with a high degree of accuracy.13. Answer
questions over the phone and walk-in inquiries about the YMCA, its
facilities and programs/services.14. Provide comprehensive tours of
the YMCA facility upon request.15. Identify potential campaigners
and donors.16. May be asked to take on additional tasks and duties
as needed.QUALIFICATIONS:1. Certifications: Obtain CPR, AED and
Basic First Aid within 90 days of being hired.2. Be familiar with
basic computer operations, have a basic understanding of
communication skills and be able to communicate clearly.3. High
School Diploma or GED required.4. One to two years of experience
working with the public, as well as, cash handling experience.5.
Must have attention to detail and mathematical skills.
Keywords: YMCA of The Inland Northwest, Spokane , Membership Services Representative, Sales , Spokane, Washington
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