Guest Service Representative/Front Desk

Company: Holiday Inn Express & Suites - Pullman
Location: Pullman
Posted on: May 25, 2023

Job Description:

The Guest Services team is vital to the success of our property! Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!


A *Guest Services Representative* is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you!


What you will be doing


Maintain a high level of guest service and hospitality - Provide a positive and seamless arrival and departure experience - Promptly and effectively field guest concerns or issues - Interact with guests with a high level of professionalism, tact and diplomacy


The ideal candidate for this position


A keen sense of being proactive, responsive and caring - Strong communication skills - Hospitality or customer service experience highly preferred - Proficiency in Microsoft Office - High School Diploma or GED required


Amazing Benefits At A Glance:


_Insurance:_ Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account


_Retirement:_ After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match


_Paid Time Off_: Vacation Time - 80 hours on your first 3 years of service; Sick Time - 1 hour accrued per 30 hours worked


_Paid Holidays_: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day


_Other benefits:_ Payactiv- same day pay up to $100 per pay period, Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other)


*EQUAL EMPLOYMENT OPPORTUNITY*


THG celebrates diversity and is committed to creating an inclusive environment for all team members. THG offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.


*Our Values are A.E.I.O.U.*


*A*nd Then Some - *E*go Free- *I*nspired Hospitality Greatness - *O*pen for Business - *U*nbroken


*We are:*


- The Hotel Group (THG) in partnership with Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.


- At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren't posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests, and one another


Job Types: Full-time, Part-time


Pay: $15.75 - $16.00 per hour


Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Employee discount

* Flexible schedule

* Health insurance

* Paid time off

* Referral program

* Vision insurance

Schedule:

* Day shift

* Holidays

* Night shift

* Weekend availability

Supplemental pay types:

* Signing bonus




Education:

* High school or equivalent (Preferred)



Work Location: In person

Keywords: Holiday Inn Express & Suites - Pullman, Spokane , Guest Service Representative/Front Desk, Sales , Pullman, Washington