Service Desk Technician

Company: TEKsystems, Inc
Location: Spokane
Posted on: January 12, 2021

Job Description:

Description: The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This is an entry-level position providing hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. This position functions as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network, and system needs. The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7 by 24 environment --- Minimum Requirements: 1-2 years of experience in a customer service type environment involving personal computer sales, support, or installation. Specific experience may be substituted for education. --- Education/Licenses/Certifications: A Certification or equivalent certifications. AA in healthcare or computer science; Bachelor's degree in computer science or related field preferred. Technical School classes (technology). About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Inc, Spokane , Service Desk Technician, Professions , Spokane, Washington